Shipping Policy

HealUp Shipping Policy

At HealUp, we're dedicated to providing a seamless and convenient shipping experience. We offer free standard shipping on all qualifying orders. Here's a comprehensive overview of our shipping policy:

Shipping Information:

  • Free Standard Shipping: We offer free standard shipping on all qualifying orders. Eligibility for free shipping may vary based on order value and destination. Please refer to the checkout page for specific details.
  • Delivery Timeframe: Most standard orders arrive within 5-9 business days (Monday-Friday, excluding public holidays). Please note that delivery times may vary depending on your location and unforeseen circumstances with our carrier partners. We strive to meet these estimates but cannot guarantee exact delivery dates.
  • Order Processing: Once your order is placed and payment is authorized, it typically undergoes a rigorous quality check within a few hours. This ensures you receive a product in top condition, ready to use. In some cases, certain items may be shipped directly from our international warehouses with similar delivery times.
  • Dispatch Time: After quality checks are complete, your order will be dispatched from our warehouse within 1-2 business days.
  • Carrier Partners: We work with various trusted carrier partners to ensure reliable delivery of your orders. The specific carrier may vary depending on your location and the size/weight of your package.
  • Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to become active. 

Order Changes and Address Corrections:

  • Changing your shipping address: If you need to change your shipping address after placing an order, please contact us immediately at support@healup.store. We will do our best to update your information before your order is processed. However, if your order has already been dispatched, we won't be able to make any changes. In this case, you may need to contact the carrier directly using your tracking information.

Shipping Delays and Issues:

  • Delayed Deliveries: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather events, logistical issues with our carriers, or peak season volumes may occasionally cause delays. If your order is significantly delayed beyond the estimated delivery timeframe provided at checkout, please contact us at support@healup.store with your order number, and we will investigate the issue and assist you in any way we can.
  • Lost or Damaged Shipments: In the rare event that your order is lost or arrives damaged, please contact us at support@healup.store within 7 days of the expected delivery date (for lost shipments) or within 7 days of receiving the damaged package. Please provide your order number and any relevant photos of the damage. We will work with the carrier to resolve the issue and provide you with a replacement or refund as appropriate.

International Shipping:

  • We currently ship to select countries. Please refer to the checkout page to see if we ship to your location and for applicable shipping rates and delivery timeframes.

Contact Us:

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us at support@healup.store.